At Marela Store, we are committed to offering quality products and a transparent shopping experience. Below, you will find all the information regarding our exchange and return process.

Reasons for a Return

The product was listed as available but is not in stock.
Verifiable manufacturing defects (see process below).
The product did not meet your expectations, and you prefer to receive store credit.
Size or color exchange (subject to availability).
Exchanges or returns are not applicable for sale items.

General Conditions

Request Window: 10 calendar days from the date you received the item.
Product Condition: It must be unused, in the same condition it was delivered, and free of stains, odors, scratches, or any signs of use.
Used or damaged products will not be accepted for exchange or return.
Shipping Costs

Returns within Mexico: Return shipping costs are covered by Marela Store; however, the original shipping fees are non-refundable.
Exchanges within Mexico: Shipping costs for exchanges may be covered by Marela Store depending on the situation. Please contact us directly at hello@marelastore.com for details.
Returns or exchanges from the USA: The customer is responsible for all return shipping costs.

How to Request an Exchange or Return

Send an email to hello@marelastore.com explaining your situation and the reason for the return or exchange.
Include your order number and contact email address.
For manufacturing defects, please attach clear photos and videos of the issue.
Marela Store will review your case and provide an initial solution with detailed instructions within 7 calendar days.
Store Credit

Store credit is valid for 6 months from the date of issue.

Shipping a Replacement Product

If the replacement product is in stock, we will ship it within 1 to 2 business days after receiving the returned item.
If the requested product is a pre-order item, you will be notified of the estimated shipping time as stated in the product description.
Restrictions

Products that are used, in poor condition, or damaged for reasons unrelated to shipping cannot be returned or exchanged.
Only one return/exchange is permitted per order.
Returns/exchanges are not applicable for sale items or items from special promotions.

Need help?
Email us at hello@marelastore.com or contact us on social media:

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